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Help Center / FAQ

Please read the list of Frequently Asked Questions and Troubleshooting questions below.

Frequently Asked Questions

What payment methods do you accept?

I cannot find my country in the shipping list?

What currencies do you accept?

How much does shipping cost?

Once I order something - what happens next?

When will my order be processed?

How do I know if my order has been shipped?

When can I expect my order?

Can I change my order?

Troubleshooting

I can't place an order

Payment issues

I have placed an order but I haven't received my order confirmation.

I haven't received a dispatch notification or a tracking number.

My order has been shipped but it hasn't arrived yet.

Pending Payments (e-Checks)

What is an e-Check?

Return Policy

Returns

Exchanges

Complaints